Refund and Cancellation Policy for ExtremeDroid.com
Thank you for choosing ExtremeDroid.com. We strive to provide excellent service and ensure your satisfaction with our products. Please read our Refund and Cancellation Policy carefully for a better understanding of our procedures.
1. **Refund Policy:**
1.1 **Damaged or Defective Products:**
If you receive a damaged or defective product, please contact our customer service team within [number of days] days of receiving the item. We will provide instructions on returning the product for a full refund or replacement, including any shipping charges.
1.2 **Non-Receipt of Products:**
In the event that you do not receive your order within the specified delivery time, please contact us immediately. We will investigate the issue and, if necessary, provide a refund or send a replacement.
1.3 **Product Not as Described:**
If the product you receive is significantly different from the description on our website, please notify us within [number of days] days of receiving the item. We will arrange for a return and provide a full refund, including any shipping charges.
1.4 **Change of Mind:**
We understand that circumstances may change. If you wish to return a product due to a change of mind, you may do so within [number of days] days of receiving the item. However, please note that in such cases, the customer is responsible for return shipping costs, and a restocking fee may apply.
2. **Cancellation Policy:**
2.1 **Order Cancellation by Customer:**
If you wish to cancel your order, please contact us as soon as possible. If the order has not been processed or shipped, we will cancel it and issue a full refund. If the order has already been shipped, the customer is responsible for return shipping costs, and a restocking fee may apply.
2.2 **Order Cancellation by ExtremeDroid.com:**
ExtremeDroid.com reserves the right to cancel an order for any reason, including but not limited to product unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, a full refund will be issued.
3. **Refund Processing Time:**
Refunds will be processed within 48 hours of receiving the returned item. The actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
4. **How to Request Refund or Cancellation:**
To request a refund or cancellation, please contact our customer service team at admin@extremedroid.com . Provide your order number and a detailed explanation of the issue.
5.Turn Around Time (TAT) for Shipping/Delivery:
At ExtremeDroid, we are committed to providing efficient and timely delivery services to our valued customers. The Turn Around Time (TAT) for shipping and delivery is the period between the placement of an order and the dispatch of the products from our warehouse.
Standard TAT:
Our standard Turn Around Time for shipping is 1-2 business days from the date of order confirmation.
Please note that this Refund and Cancellation Policy is subject to change without notice. It is the responsibility of the customer to review this policy periodically.
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at admin@extremedroid.com.
Thank you for choosing ExtremeDroid.com. We appreciate your business.
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